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Our Guarantees for your tour in Mongolia

See also 8 reasons to travel with Mongolia Travel & Tours

 

Mongolia Travel & Tours offers the highest level of consumer protection in Mongolia, thanks to its unique structure as a sister-company of a French travel agency.

To ensure maximum protection and guarantees to our clients, the bookings of our tours are handled by our French travel agency and sister company, Absolu Voyages SAS. You will receive an official booking form established under French law.

Therefore you benefit from both the protection of French law, and the expertise of the local team of Mongolia Travel & Tours, without any third-party.

 

Unlimited financial guarantee

As a member of the APST, Absolu Voyages SAS offers an unlimited financial guarantee for your deposits.

This guarantee applies without limit, for all the amounts that you pay for your trip.

You are assured not to lose the money you paid for your tour in Mongolia, even in the event of a financial failure of our company.

This unlimited financial guarantee is detailed here on the APST site (in French).

 

The protection of the French Law

French Law strictly regulates the sale of travel packages, and offers important protections to consumers.

It is the most consumer protective Law in the world for travelers, as it enacts the "responsabilité de plein droit" (strict liability) of the travel agency, ie the highest level of responsibility in the French legislation.

The laws regulating the sale of travel in France can be viewed by clicking here (in French).

=> The legal information about Absolu Voyages SAS is available here.

 

Professional liability insurance (Generali)

Absolu Voyages SAS has a professional liability insurance underwritten by Generali for all travel arrangements.

Our office in Mongolia


Mongolia Travel & Tours
/ Randocheval Mongolie LLC

8 toot, 33 bair, Erkhuugiin gudamj
7r khoroo, Sukhbaatar duureg
Ulaanbaatar, MONGOLIA

Our office in France


Randocheval Mongolie
2 place Charles de Gaulle
38200 Vienne
FRANCE
+33 437 02 2000 (Monday to Saturday)

IMPORTANT - Flights in Mongolia


Be aware that very few airlines go to Mongolia, flights are therefore quickly fully booked, especially between June and September. Book at least 6 months in advance to have the best air fares.
If your luggage has been delayed, the airlines do NOT deliver it in Mongolia, they keep it available in Ulan Bator. If your tour has already started, and you are already in the Orkhon Valley for example, it can be very expensive to deliver it.
We can do it for you at extra cost:
- 50 € for a delivery inside Ulan Bator
- 100 € for a delivery in Hustai
- 200 € for a delivery in Khogno Khan
- 300 € for a delivery in Karakorum, the Orkhon Valley or Arkhangai
- 400 € for a delivery at Lake Khövsgöl or in the Gobi Desert
This cost includes the driver & the vehicle for 1 or 2 days depending on the distance + fuel for the vehicule for the round trip + meals and accommodation for the driver if the roundtrip is more than 1 day.
If your flight is late, the same rates apply if you need a private transfer.